1) Guest Management and Pre-Arrival Guest Screening including checking black lists,
2) Pre-Arrival Guest Registration including checking matching Drivers Licence, Credit Cards, Name and Email.
3) Managing any Damage/Breakage caused by guests and negotiating and recovering bond monies.
4) Have you ever had to evict someone ? We have 3 times in 75,000 bookings and it takes skill and knowledge of the law to successfully remove them from our property without damage or incident.
5) Managing Credit Card Disputes and Chargebacks
6) 365 x 24 hours personal monitoring of calls and website
7) Maintenance especially after hours & weekend callouts
8) Professional Cleaning, Linen Management & Consumables
9) Professional Accounts, Statements, Tariff Collection and Tax Records
10) Enforcing Terms and Conditions including Strict Cancellation Policies
11) $50k/website which allows for online connection to everything + links to Credit Card clearing houses
12) Managing Multiple Calendars, on Multiple Websites / avoiding any Risk of Double Bookings
13) Professional Revenue Management looking at Regional Trends on a daily basis to adjust tariffs to meet demand
14) Providing a 3rd party buffer between you and the guest so you are not personally having to deal with incidental issues, and at all times of the day
15) Online Real Time Guest Compendium with property specific information and local offers.
16) All forward bookings are viewable by the owner for 18+months ahead
17) Owners can view and book dates online and in real time
18) Owners get notified with every booking, change and cancellation taken
19) Personalised Single Desk Account Management
20) We have world class Revenue Management systems focussed 100% on the Hunter with 100% local based reservations staff